Your customers' questions, answered from your own manuals.
DeskZero builds an AI support agent that knows your products, specs and policies. It answers customers day and night, shows the page each answer came from, and hands off to your team whenever it isn't sure.
Built and maintained for Dallas–Fort Worth businesses. No software for your team to learn.
Support inbox, 9:40 p.m.
5 waitingWhat torque do the battery terminals need?
Waiting90 in-lb (10 Nm), using 2/0–4/0 AWG cable.
Is the 30A unit rated for outdoor install?
WaitingYes. It's NEMA 3R; fit the sunshade over the screen.
How long is the warranty?
Waiting10 years on the unit, 5 years on the screen and fans.
Do you ship to Oklahoma?
WaitingYes, standard freight in 3–5 business days.
Can I return it? I bought it 45 days ago.
WaitingReturns close at 30 days, so this goes to your team with the order details.
Illustration of a parts supplier's inbox. Each answer comes from that company's own documents.
Hiring another support rep?
If your team answers the same product, order and warranty questions all day, an agent can take the routine ones and leave your people the calls that need a person.
Another hire
- $40,000+ a year before benefits
- Weeks to recruit and train
- Business hours only
- Starts over when they leave
A DeskZero agent
- From $500 a month
- Live in about two weeks
- Answers 24/7
- Learns every new document you add
How it works
We load your documents
Manuals, spec sheets, FAQs, warranty and shipping policies, your website. You approve what it can use.
You try to break it
Ask it your hardest customer questions before anyone else sees it. We tune it until the answers are right.
It goes live on your site
Customers get instant answers with the source shown. Anything it can't answer goes to your team with the conversation attached.
You get a monthly report
What it answered, what it handed off, and which questions your documents don't cover yet.
Estimate what it saves you
Move the sliders to match your support desk. This is a rough estimate using your numbers, not a promise. We'll measure the real figure during your first month.
estimated staff time saved each month, about 0 hours. DeskZero's standard plan is $500 a month.
Built for companies whose customers ask detailed questions
Manufacturers
Specs, compatibility, installation and troubleshooting answered straight from your manuals.
Distributors and parts suppliers
Part numbers, cross-references, availability and ordering questions, any hour.
Equipment dealers and service companies
Warranty steps, service scheduling questions and parts lookups.
Product brands that sell online
Sizing, shipping, returns and order questions handled before they become tickets.
Simple pricing
| Plan | Setup | Monthly | What's included |
|---|---|---|---|
| Founding client | $1,000 | $500 | Standard plan for three DFW companies willing to share results as a case study. 6-month minimum. |
| Standard | $2,000 | $500 | Website chat agent, weekly tuning for 90 days, monthly report, 24-hour support response. |
| Plus | $3,000 | From $750 | Everything in Standard, plus email and phone channels and connections to your ticketing or CRM. |
If your agent isn't live and answering from your documents within 30 days of kickoff, we refund the setup fee. After the first 90 days, it's month to month.
Common questions
What if the agent doesn't know the answer?
It answers only from the documents you approve. When the answer isn't there, it says so and hands the customer to your team with the full conversation attached. It doesn't guess.
How long does setup take?
Most agents are live in about two weeks. If yours isn't live and answering from your documents within 30 days of kickoff, the setup fee is refunded.
Who owns our data?
You do. Your documents and your customers' conversations stay yours, are used only to run your agent, and are never sold.
Do we have to learn new software?
No. We build it, tune it and maintain it. Your team keeps working the way it does now and gets the hand-offs it needs.
Is there a long contract?
No. After a 90-day initial term, service is month to month.
See it answer your own customers' questions
Send us your website and a few questions your team gets every day. We'll build a demo agent on your documents and walk you through it in 15 minutes. It's free.